Return and Refund Policy

At Perfect Office Solutions, we strive to provide high-quality office furniture that enhances your workspace. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process to ensure your peace of mind.

Return Eligibility

You can return your items within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be in unused condition.
  • The item must be in its original packaging, including any accessories, manuals, or parts that came with it.
  • Custom, personalized, or made-to-order items cannot be returned unless they are defective or damaged upon arrival.
  • Proof of purchase (order number or receipt) is required to initiate a return.

How to Return an Item

  1. Contact Us: To begin your return, please contact our customer service team at info@perfectofficesolutions.co.ke or +254 711 456 900 within 30 days of receiving your order. Provide your order number and a description of the item(s) you wish to return.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Repack the Item: Carefully repack the item in its original packaging. If the original packaging is no longer available, please use similar protective materials to ensure the item is not damaged during return shipping.
  4. Ship the Item: After receiving return instructions, ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Refund Process

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

Damaged or Defective Items

If your item arrives damaged or defective, we are committed to resolving the issue quickly:

  • Contact Us Immediately: Notify our customer service team within 7 days of receiving your damaged or defective item, providing photos and details of the issue.
  • Replacement or Refund: We will arrange for a replacement or a full refund, including any shipping fees for the return of the damaged item.
  • Return Shipping: We will cover the cost of return shipping for defective or damaged items.

Non-Refundable Items

The following items are non-refundable:

  • Clearance or Final Sale Items.
  • Custom or Personalized Products (unless defective or damaged).
  • Assembly Services (if services were provided and the product is not defective).

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund, and place a new order for the item you’d like.

Contact Us

For assistance with your return or if you have any questions, please contact our customer service team:

We’re committed to ensuring your complete satisfaction with your office furniture purchase. Thank you for choosing Perfect Office Solutions!